9999 game Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is prepared and published by the authority operating the 9999 game platform ("we", "us", or "the Company"). This Policy defines what types of information we collect, why we collect it, and how we manage it when you use our website, mobile application, and related services ("Platform").

By using this Platform, you are considered to have agreed to the terms and practices described in this Policy. This Policy works as a supplement to the Terms and Conditions and both documents should be read together. If you disagree with any part of this Policy, please stop using the Platform.

2. What Information We Collect

We collect the following types of information at various stages of registration and use of the 9999 game platform:

2.1 Registration Information

Information you provide when creating an account:

• Full name and date of birth
• Username and password (stored in encrypted form)
• Mobile number and email address
• Residential address
• Mobile wallet details (bKash, Nagad, Rocket, Upay — for deposit and withdrawal processing)

2.2 Identity Verification Information (KYC)

For transactions above a certain amount or when required, we may collect a copy of a government-issued identity document (such as a National ID or passport) and a selfie or photograph for identity verification.

2.3 Transaction Information

Details of every deposit and withdrawal transaction, bet amounts, bonus usage history, and win/loss records are stored.

2.4 Technical Information

Information automatically collected when you visit the Platform includes:

• IP address and device type
• Operating system and browser type and version
• Information about the time and location of access to the Platform
• Page visit patterns and click history
• Session duration and exit page

2.5 Communication Information

When you contact our support team via live chat or email, a record of that conversation is kept — for service quality improvement and dispute resolution purposes.

3. Purpose of Using Information

9999 game uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Ensuring account creation, management, and login processes
• Processing deposits, withdrawals, and other financial transactions
• Activating and managing bonuses and promotions
• Running gaming services without interruption

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Monitoring suspicious transaction activity
• Detecting attempts to create multiple accounts from a single device or network
• Conducting checks required for anti-money laundering

3.3 Improving User Experience

• Recommending games based on your preferences and habits
• Identifying and resolving technical issues on the Platform
• Analyzing user behavior to develop new features and services

3.4 Communication and Notifications

We use your email and mobile number to keep you informed about your account activity, transaction confirmations, bonus information, and important changes to the site. You may opt out of promotional messages at any time.

4. Data Storage and Security Measures

9999 game has adopted industry-standard technical and organizational measures to ensure the security of your information.

4.1 Encryption Technology

Our Platform uses SSL (Secure Sockets Layer) technology, which encrypts all information exchanged between your browser and our servers. Passwords and sensitive financial information are protected with an additional layer of encryption.

4.2 Server Security

Our data servers are operated in secure data centers. Access to the servers is strictly controlled and only authorized technical staff may operate them for specific purposes.

4.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations (such as records of financial transactions). Once the required period has passed, the information is securely deleted or anonymized.

5. Sharing Information with Third Parties

9999 game does not sell or rent your personal information to third parties. However, limited information may be shared in the specific circumstances listed below:

5.1 Service Provider Partners

For payment processing (bKash, Nagad, Rocket, Upay), game operations, and technical infrastructure management, we work with trusted third-party service providers. These partners may only use the information necessary to provide their own services and are required to comply with our privacy standards.

5.2 Legal Obligations

We may provide information to authorities pursuant to a court order, government directive, or applicable law. In such cases, we provide only the minimum information necessary to satisfy the legal requirement.

5.3 Fraud Prevention

To prevent fraud, money laundering, or other illegal activities, we may share relevant information with applicable authorities or industry bodies.

5.4 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such circumstances.

6. Cookies Policy

Our Platform uses cookies and similar tracking technologies in your browser. Cookies are small text files stored on your device that help our Platform remember your visits.

6.1 Types of Cookies

• Essential Cookies: Required to maintain your login state and ensure a secure session. Without these, the Platform cannot function properly.
• Functional Cookies: Remember your language preference, display settings, and other personalized choices.
• Analytics Cookies: Help us analyze usage patterns on our Platform, which assists in improving service quality.
• Marketing Cookies: Used to display relevant promotional content based on your preferences.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling certain essential cookies may cause some features of the Platform to stop working properly.

7. User Rights

As a registered user of 9999 game, you have the following rights. To learn more about these rights, visit our FAQ page.

7.1 Right to Access Information

You have the right to know what information we hold about you. You can request a copy of your information at any time from your profile page or through support.

7.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction. Most information can be changed directly in account settings; in some cases, correction will be made after verification through support.

7.3 Right to Delete Information

You may request the closure of your account and deletion of associated personal information. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Data Processing

You have the right to object to the use of your information for marketing purposes. You may opt out of promotional communications at any time.

7.5 Data Portability

You may request a copy of your account-related information in a structured digital format.

8. Protection of Minors

9999 game is operated for persons aged 21 or above only. We verify age at registration and use of this Platform by minors is strictly prohibited.

We do not knowingly collect information from persons under 21 years of age. If a minor has registered for any reason and this comes to our attention or is reported to us, the relevant account and information will be deleted immediately. Read our Responsible Gaming page to learn more about responsible gaming practices.

9. Policy Changes and Updates

This Privacy Policy may be revised at any time in response to changes in business operations, adoption of new technology, or legal requirements.

9.1 Notice of Changes

When significant changes are made, we will notify you via your registered email or a notice within the Platform. For minor changes, the "Last Updated" date at the top of the page will be updated.

9.2 Use After Policy Changes

Continued use of the Platform after a revised policy takes effect will be taken as acceptance of the new terms. If you do not agree with the new policy, please stop using the Platform and contact support to close your account.

10. Contact Us

If you have any questions, feedback, or information-related requests regarding this Privacy Policy, please contact us:

For privacy-related requests, we generally aim to respond within business days of receiving your contact. For urgent matters, live chat is the fastest option.