9999 game Terms and Conditions

These terms and conditions ("Terms") apply to the 9999 game platform and all services included within it. When you register, log in, or use any gaming or betting service on 9999 game, you are automatically considered to have agreed to these Terms.

9999 game operates an online gaming and sports betting platform for users in Bangladesh. Alongside these Terms, the personal data protection rules described in our Privacy Policy also apply.

If you do not understand any part of these Terms or have an objection to any part, please contact our support team before you start using the platform.

2.1 Age Requirement

To open an account on 9999 game and take part in any gaming or betting activity, a user must be at least 21 years old. Registration or access by minors is strictly prohibited. If registration is completed using false information, the account will be closed and all related funds may be forfeited.

2.2 One Account Rule

Each person may open only one account. If multiple accounts are operated by the same person or household, those accounts will be closed and bonus benefits will be cancelled. 9999 game reserves the right to take legal action in cases of fraudulent registration.

2.3 Accuracy of Information

The name, mobile number and other details provided at the time of registration must be correct. Account verification may be required to process withdrawals. Transactions may be put on hold if the information does not match.

3.1 Accepted Methods

Deposits and withdrawals on 9999 game can currently be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

3.2 Withdrawal Processing

Withdrawal requests are generally processed within 15 minutes to 2 hours. However, in some cases additional time may be needed for account verification or security checks.

3.3 Transaction Responsibility

9999 game will not be responsible for transactions made with an incorrect mobile number or incorrect details. If there is any problem with a deposit or withdrawal, please notify our support team via 24/7 live chat.

• Minimum deposit amount: ৳100 (per method)
• Minimum withdrawal amount: ৳500
• Normal processing time: 15 minutes to 2 hours
• Accepted mobile wallets: bKash, Nagad, Rocket, Upay

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10 times the bonus amount. For example, a deposit of ৳1,000 will earn a bonus of ৳1,200 and the balance will be ৳2,200; a total of ৳12,000 must be wagered before the bonus funds can be withdrawn.

4.2 Other Promotions

Various promotions are available on 9999 game, including a weekly re-deposit bonus, cricket festival bonus, Friday slots bonus, birthday reward and referral reward. Each promotion has its own wagering requirements, which are clearly stated in the offer details.

4.3 General Bonus Rules

• A user may take advantage of a bonus offer only once, unless the terms state otherwise.
• Bonus funds are not cash; they cannot be withdrawn until the specified wagering requirements have been met.
• If an attempt is made to claim bonuses through multiple accounts or by fraudulent means, all bonuses will be cancelled.
• 9999 game reserves the right to change bonus terms or withdraw a bonus at any time.

5.1 Game Results

All game and betting results on 9999 game depend on verifiable systems. If an incorrect result is displayed due to a technical error, 9999 game reserves the right to apply the correct result.

5.2 Bet Cancellation and Correction

9999 game reserves the right to cancel bets placed on the basis of erroneous odds or incorrect information. If a sports event is cancelled or postponed, the related bets will be settled in accordance with the applicable rules.

5.3 System Errors

Abnormal winnings or results caused by a server or software error will not be considered valid. In such situations, 9999 game will make its decision based on the technical records.

9999 game's VIP program has five levels — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each level. The maximum weekly cashback is 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond.

Weekly cashback is a fixed percentage of the net loss for that week (total losses minus total winnings), up to the maximum rate for that level. For example, a Gold level member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback.

• Cashback is settled once per week.
• VIP level upgrades depend on the user's activity.
• VIP benefits cannot be transferred to multiple accounts.
• 9999 game reserves the right to change the terms of the VIP program.

The following activities are strictly prohibited on 9999 game and may result in permanent account termination:

• Placing bets or playing games using any software, bot, or automated method.
• Operating multiple accounts to abuse the bonus system.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Attempting to exploit security vulnerabilities or technical flaws in the platform.
• Using other users' information in a fraudulent or deceptive manner.

9999 game believes that gaming should be a form of entertainment, not a source of financial stress. We encourage our users to follow the responsible gaming guidelines.

Users can set deposit limits, betting limits, or temporary breaks on their accounts. Contact our support team to set these limits.

• For ages 21+ only — access by minors is prohibited.
• If signs of gambling addiction appear, seeking professional help is advised.
• Contact the support team to request self-exclusion.
• Avoid increasing your bets in hopes of recovering lost money.

9999 game is committed to protecting users' personal information. Details on how we collect, store, and use data can be found in our Privacy Policy. The platform uses SSL encryption to keep all data and financial transactions secure.

User information is not sold or rented to third parties. However, certain information may be provided to relevant authorities for identity verification or to meet legal obligations.

10.1 9999 game's Rights

9999 game may suspend or cancel an account without prior notice for any of the following reasons:

• If a breach of the terms and conditions is confirmed.
• If evidence of fraudulent or illegal activity is found.
• If account information is confirmed to be false.
• Extended inactivity (no activity for 12 consecutive months).

10.2 User Rights

Users may also close their account at any time. In that case, a withdrawal request must be submitted for any remaining balance; however, bonus funds cannot be withdrawn if the wagering requirements have not been met.

If you have a complaint regarding an account, transaction, or game result, please contact us first through our 24/7 live chat. Our support team provides service in both Bengali and English.

If the issue is not resolved via live chat, send a detailed complaint by email. Once a complaint is submitted, it will be investigated and acted upon promptly. 9999 game's decision will be considered final.

For common questions and answers, visit our FAQ page.

9999 game reserves the right to modify or update these terms and conditions at any time. For significant changes, we will endeavour to notify users as early as possible. Continued use of the platform after any changes will be considered acceptance of the updated terms.

It is therefore the user's responsibility to visit this page regularly and stay updated on the latest terms and conditions.

9999 game bears no liability for the following:

• Loss caused by the user's own negligence or provision of incorrect information.
• Issues arising from internet disconnection or third-party service failures.
• Service interruptions due to force majeure events, such as natural disasters, cyberattacks, or government directives.
• Expected profits not obtained from gaming or betting.

To learn more about these terms and conditions or to learn about the 9999 game platform, you can visit our About Us page.